Terms of service

The service

Vid Kraken extracts media from video URLs you submit: full files or clips cut by timestamp, transcoded to audio or video formats. Jobs run asynchronously; outputs are delivered as temporary download links that expire automatically. We may change, improve, or discontinue features with reasonable notice for material changes.

Your content and responsibilities

You may only process content you own or are licensed to use — your own uploads, recordings, and material you have rights to. You are solely responsible for ensuring your use of the service, and of any output files, complies with applicable law and with the terms of the platforms your content is hosted on.

You must not use the service to infringe intellectual property rights, to circumvent access controls or payment requirements of other services, or to process unlawful content. We may refuse, throttle, or remove jobs and accounts that violate these terms.

Accounts and API keys

Keep your API key and account credentials secret; you are responsible for activity under them. Connecting an MCP client (such as Claude) authorizes it to act on your account within your plan limits until you disconnect it.

Plans, billing, and fair use

Paid plans are billed in advance and metered by usage (downloads, bandwidth, info requests) with the allowances and overage rules shown at checkout. Usage through the API and through MCP clients counts against the same allowances. Fees are non-refundable except where the law requires otherwise or as described in our refund policy. We may suspend service for non-payment.

Availability and support

We operate the service with commercially reasonable skill and care but provide it 'as is', without warranties of uninterrupted or error-free operation. Source platforms change constantly; individual jobs can fail, and published reliability figures are informational, not a guarantee. Support is provided by email.

Liability

To the fullest extent permitted by law, our total liability arising out of the service in any 12-month period is limited to the fees you paid us in that period, and neither party is liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

You will indemnify us against claims arising from content you process without sufficient rights.

Termination

You can stop using the service and close your account at any time. We may suspend or terminate accounts that breach these terms, create legal exposure, or abuse the service, with notice where practicable. Sections that by their nature should survive (liability, indemnity, governing law) survive termination.

Governing law, changes, and contact

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts, unless mandatory consumer law says otherwise.

We may update these terms; material changes are announced by email or in the dashboard before they take effect. Continued use after changes take effect constitutes acceptance.

Questions: [email protected].