Privacy policy

Information we collect

Account data: your name and email address when you sign up (sign-in is handled by our authentication provider).

Billing data: your plan, invoices, and payment status. Payments are handled by our third-party payment processor; card details never touch our servers.

Usage data: API and MCP requests, job parameters (source URL, requested format, time range, language), job outcomes, timestamps, and the IP addresses that made the requests. We use this to operate the service, enforce quotas, and debug failures.

Processed media: the audio and video files your jobs produce, held temporarily in our storage so you can download them (see Retention below). We fetch source media from the video platform on your behalf, for content you own or are licensed to use.

Website and support data: site analytics and the messages you send us when you contact support.

How we use information

We use your data to provide and secure the service, run your processing jobs, process payments, enforce plan limits, prevent fraud and abuse, respond to support requests, comply with law, enforce our terms, and send service notices such as usage alerts, incident reports, or changes to terms. We send marketing email only if you opt in, and every marketing message includes an unsubscribe link.

Our role and legal bases

For the media you submit through the API or MCP server, we act as a processor on your instructions: you decide what to process, and you are responsible for having the rights to it. For account, billing, and usage data, we act as a controller.

Where data protection law applies, we rely on performance of our contract with you, our legitimate interests in operating and securing the service, and compliance with legal obligations.

How we share information

We do not sell personal information. We share data with a small set of vendors needed to run the service — cloud hosting and storage, payment processing, email delivery, and analytics — under contractual safeguards. We disclose data to authorities only when legally required, and we will notify you of such requests unless prohibited from doing so.

Retention and security

Output media files are temporary: download links expire and the underlying files are deleted automatically, normally within about 12 hours of a job completing. Job records and request logs are retained for up to 12 months for security, billing disputes, and reliability reporting. When you close your account, we delete your account data within 30 days, except records we must keep for tax or legal reasons.

All traffic to the website, API, and MCP server is encrypted in transit with TLS. Access to production systems is restricted and logged. No system is completely secure, but we apply administrative and technical safeguards appropriate to the data we hold.

International transfers

Where data is transferred across borders, we rely on adequacy decisions or approved contractual clauses to protect it.

Your rights and choices

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can exercise these rights — or close your account — by emailing us. We respond to verified requests within the timelines the law requires.

Changes and contact

We may update this policy as the service evolves; material changes are announced by email or in the dashboard before they take effect.

Questions or requests: [email protected].