---
title: Contact Vid Kraken
description: How to reach Vid Kraken for support, sales and custom plans, billing, and copyright or abuse reports.
url: https://vidkraken.com/contact
---

# Contact Vid Kraken

The fastest way to reach us is email: [hello@vidkraken.com](mailto:hello@vidkraken.com). Support questions, sales, billing and abuse reports all go to the same inbox, so you never need to guess which address to use.

## Support

Email [hello@vidkraken.com](mailto:hello@vidkraken.com) with the `jobId` of the request and roughly when you made it, so we can trace exactly what happened. If a job failed, its `errorCode` often explains why already: the [API docs](https://vidkraken.com/docs) list every code and whether it's worth retrying.

## Sales and custom plans

For committed volume, custom formats or negotiated rates, email [hello@vidkraken.com](mailto:hello@vidkraken.com) or [book a call](https://cal.com/pkpio/vidkraken-demo). Self-serve plans start free; see [pricing](https://vidkraken.com/#pricing).

## Billing

Change your plan, download invoices or update your payment method from your [dashboard](https://vidkraken.com/dashboard). For anything else about a charge, email [hello@vidkraken.com](mailto:hello@vidkraken.com).

## Copyright and abuse reports

Vid Kraken is for content you own or have the rights to use. To report misuse, email [hello@vidkraken.com](mailto:hello@vidkraken.com) with the video URL and what you believe is wrong, and we'll investigate.

## Service status

Our download success rate is published live, per day, at [vidkraken.com/reliability](https://vidkraken.com/reliability).