Company
Contact Vid Kraken
The fastest way to reach us is email: [email protected]. Support questions, sales, billing and abuse reports all go to the same inbox, so you never need to guess which address to use.
Support
Email [email protected] with the jobId of the request and roughly when you made it, so we can trace exactly what happened. If a job failed, its errorCode often explains why already: the API docs list every code and whether it's worth retrying.
Sales and custom plans
For committed volume, custom formats or negotiated rates, email [email protected] or book a call. Self-serve plans start free; see pricing.
Billing
Change your plan, download invoices or update your payment method from your dashboard. For anything else about a charge, email [email protected].
Copyright and abuse reports
Vid Kraken is for content you own or have the rights to use. To report misuse, email [email protected] with the video URL and what you believe is wrong, and we'll investigate.
Service status
Our download success rate is published live, per day, at vidkraken.com/reliability.